NDIS MY PLACE
What is myplace?
- Myplace: The NDIS online hub where participants interact with providers and manage fund allocation.
- NDIS participant portal: Accessible through Myplace, it empowers participants to engage with their supports.
- Myplace: The digital platform that streamlines NDIS participant-provider interactions and fund management.
- It is a protected online portal hosted on the Australian Government's myGov platform.
- It is a platform where you or a trusted person (nominee or child representative) can securely access your NDIS information.
When was it established?
Myplace was introduced on the same day as the full transition of the NDIS, which was on July 1, 2016. Prior to that, a different online portal was utilized.
WHAT CAN I DO ON THE MYPLACE PORTAL?
- Access and view your current and past plans.
- Review and verify your contact information.
- Access and view messages from the NDIS.
- Generate and access payment requests.
- Establish and oversee service bookings.
- Upload relevant documents, such as assessments or service agreements.
- Share your NDIS plan or specific sections of it with your service providers.
- Search and discover service providers within the NDIS network.
WHERE CAN I GET HELP?
For self-managed participants who require assistance with using the portal, there are available resources provided below or you can reach out to the helpline at 1800 800 110.
UNDERSTANDING A SERVICE AGREEMENT AND SERVICE BOOKINGS
A Service Agreement is a formal agreement between a participant and a provider, outlining the specific services to be delivered. It is not accessible through the myplace portal. On the other hand, Service Bookings are used to allocate a portion of the plan budget for specific products or services provided by a chosen provider. Service Bookings are necessary for the provider to request payment through the myplace portal and can be seen as a service request.
HOW DO I ACCESS MYPLACE?
To access myplace, you will need a myGov account, which can also be used for other government services like Medicare and Centrelink. When accessing myplace for the first time, you will need to use an activation code provided to you, which expires within 10 days. If you require an activation code or your code has expired, you can obtain a new one by contacting the NDIA or your ECEI Coordinator or LAC.
WHAT INTERNET BROWSER IS BEST TO USE?
For the best experience using myplace portals, it is recommended to use compatible browsers such as Microsoft Edge, Chrome, Safari, and Firefox. By downloading and using these browsers, you can access and utilize all the functionality of myplace effectively.
PLAN INFORMATION
If participants notice any inaccuracies in their plan or Service Booking information, it is important to review and verify the details. In case of any discrepancies, contacting the local NDIS office is advised. The NDIA will assist in updating the information on behalf of the participant to ensure accuracy and alignment with their needs.
